Useless but Safe? Benchmarking Utility Recovery with User Intent Clarification in Multi-Turn Conversations
CarryOnBench is introduced as the first interactive benchmark to measure how LLMs recover utility and revise user intent interpretation in multi-turn, safe conversations. It reveals that current models fulfill only 10.5-37.6% of benign user information needs at the initial turn, highlighting a gap in safety-aligned LLMs regarding helpfulness recovery.