Empathy

2 items

ARTICLEDEV.to AI·4/11/2026

Prompt Writing as Outsourced Emotional Labor: When Customer Service Agents Must Prompt for Empathy

The article explores prompt writing as outsourced emotional labor in AI-driven customer service, where human agents use AI to generate empathetic responses. This raises questions about emotional authenticity and shifts the agent's role towards prompt engineering.

prompt engineering customer service Emotional Labor Empathy

ARTICLEDEV.to AI·4/13/2026

AI Diagnoses vs. Human Touch: The Empathy Crisis in Healthcare 2026 — What You Need to Know in 2026

The content explores an emergent AI healthcare empathy crisis anticipated in 2026, where AI's superior diagnostic precision and speed surpass human capabilities. While promising hyper-personalized medicine, this technological leap risks eroding human connection and empathy in the patient-doctor relationship.

Healthcare Medical Diagnostics Patient Care Empathy