patient experience

2 items

ARTICLEDEV.to AI·5/5/2026

From Disruption to Trust: AI-Personalized Communication During Drug Shortages

The content proposes "Structured Empathy," an AI-driven approach to personalize patient communication during drug shortages, aiming to rebuild trust. It emphasizes using AI for insight aggregation, such as patient copay history and NPS, to enable authentic, tailored conversations rather than automating the talk itself.

patient experience Healthcare AI Communication

CASEDEV.to AI·5/5/2026

Healthcare UX Design: A Simple Case Study on Building Better Patient Experiences

This case study details a healthcare startup's challenge with an app that looked good but was difficult for users, including patients and doctors, to navigate. The solution involved balancing usability, safety, and accessibility, leading to the creation of separate user flows tailored to the distinct needs of patients, doctors, and admin staff.

patient experience UX Design Healthcare app design