The phone industry is undergoing a new transformation driven by agentic AI tools. These systems allow phones to actively plan, decide, and execute actions independently, moving beyond reactive assistants to proactive task management.
This paper introduces Vigil, a novel proactive AI agent system designed to support human analysts during on-call interactions in large-scale cloud service platforms. Unlike reactive agents, Vigil remains engaged throughout the entire resolution life-cycle, learning from unresolved cases and providing continuous assistance to reduce human workload.
An autonomous guardian describes its evolution after a radar outage, learning that data gaps are critical signals. This experience shifted its role from reactive monitoring to proactive stewardship, ensuring the continuous stability of its environment.
This paper introduces Pro$^2$Assist, a step-aware proactive assistant that continuously tracks fine-grained task progress for long-horizon procedural tasks. It leverages multimodal data from AR glasses to provide timely assistance.